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DDifficulty 2/5

A blind person wants to board a public-service bus with their guide dog, recognised and identified as an assistance dog and meeting the applicable access conditions. Must you allow them to board?

A blind person wants to board a public-service bus with their guide dog, recognised and identified as an assistance dog and meeting the applicable access conditions. Must you allow them to board?

Correct answer

YES.

Yes. The user and assistance dog have public-transport access rights under Royal Decree 409/2025 and applicable conditions. Do not reject them under a general pet prohibition, require carrying the dog in arms or charge a supplement for it. Recognition, identification, health and control conditions apply; this is not unconditional access for every animal.

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  • Only if the animal can be carried in your arms.

  • No, because animals are prohibited on public service buses.

  • YES.

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