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DDifficulty 3/5

On a bus required to provide a complaints book or complaint forms under Order FOM/1230/2013, must there be a notice informing passengers that they are available?

Correct answer

Yes.

Yes. Vehicles and premises required to provide the complaints book or forms must display a notice informing users of their availability. The vehicle requirement concerns regular public services open to general use with stops lacking fixed facilities authorised to sell tickets. Do not assume that every regular or occasional bus must always carry them; the applicable service rules determine the obligation.

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All options

  • No.

  • Only if the service is occasional.

  • Yes.

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