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DDifficulty 3/5

A user of an accredited, duly identified assistance dog wants to board a public bus. Health and safety conditions are met. Although the dog is not a guide dog, what should the driver do?

Correct answer

Allow boarding with the assistance dog, without charging an additional fee for it.

Allow the person to board accompanied by their assistance dog. This right is not limited to guide dogs and does not depend on the driver’s discretion. No ticket or additional payment may be required for the assistance dog. The applicable identification, hygiene and safety conditions must be met. Ordinary pets have a different regime and must not be confused with accredited assistance dogs.

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All options

  • Allow boarding with the assistance dog, without charging an additional fee for it.

  • Refuse boarding because only guide dogs are admitted.

  • Impose a penalty for trying to board with an animal.

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