Correct answer
Yes, a complaints book or enough complaint forms must be available.
Yes. On this service, a complaints book or enough complaint forms must be available on the vehicle when it stops where there are no fixed facilities authorised to sell tickets. Availability is also required at authorised facilities and stations, and the contractor must provide an electronic complaints form. The obligation described here concerns regular public transport open to general use; it should not automatically be extended to every occasional service.
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No, providing them only at ticket offices is enough.
No, complaints are not allowed in passenger transport.
Yes, a complaints book or enough complaint forms must be available.
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